Acumen360 enables an end-to-end digital customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products, including hooks into all legacy systems. Enterprise and SMB users will have self-service activities at their fingertips, including service orders, customer care, provisioning status, network visibility, billing, ticketing, reporting, and more.
The Acumen360 Middleware brings together your organization’s disparate systems and automated workflows to enable employees to spend less time managing processes and more time focusing on your core business – and customers enabled with zero-touch actions.Acumen360 enables an end-to-end digital customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products, including hooks into all legacy systems. Enterprise and SMB users will have self-service activities at their fingertips, including service orders, customer care, provisioning status, network visibility, billing, ticketing, reporting, and more.
Acumen Digital Experience delivers complete customer & data management, visualization, and AI/ML to support circuit inventory, ticketing, ordering, helpdesk, and any legacy OSS/BSS integrations.